1. Introduction and Purpose of the Scheme
Awas Yojna is a community welfare and financial assistance scheme designed to provide financial assistance to eligible Policy Holders on the occasion of construction of their own home.
The scheme is based on the principle of mutual community support, under which members enrolled in the scheme contribute towards eligible housing assistance in accordance with the applicable rules of the scheme and the prescribed assistance contribution. The assistance amount payable under the scheme shall be determined in accordance with the applicable terms and conditions, eligibility criteria, assistance contributions received, and other provisions specified herein.
The purpose of this scheme is to provide financial assistance to the Policy Holder on the occasion of construction of their own home and to promote a system of collective support among the members participating in the scheme.
In addition to the housing assistance provided under the scheme, the Policy Holder may be provided life insurance coverage through a third-party insurance provider, subject to applicable eligibility and the terms and conditions of the relevant insurance policy. Such insurance coverage shall be subject to the terms and conditions, exclusions, eligibility requirements, required documents, and claim approval process of the relevant insurance policy.
Awas Yojna shall be operated in accordance with these Terms and Conditions, and membership and participation in the scheme shall be subject to fulfillment of the eligibility, registration, assistance contribution, and other applicable requirements prescribed herein.
2. Purpose of the Scheme
Awas Yojna aims to provide financial assistance to eligible Policy Holders for the construction of their own home through a system of mutual community support.
The purpose of the scheme is to establish a system of collective financial support among participating members so that an eligible Policy Holder may receive housing assistance at the time of construction of their own home. Such assistance shall be subject to the eligibility criteria, membership requirements, prescribed assistance contribution, waiting period, and other applicable terms and conditions of the scheme.
The housing assistance amount shall be determined based on the total assistance contribution received from the members participating in the scheme. After deduction of the applicable 20% institutional charges from the total assistance contribution received, the remaining amount shall be provided to the eligible Policy Holder as housing assistance.
3. Definitions of Persons Covered Under the Scheme
3.1 Policy Holder
Policy Holder means the person who purchases and registers for the Awas Yojna, pays the prescribed enrollment fee and assistance contributions, and whose membership is registered and approved under the scheme. The Policy Holder may be eligible to receive housing assistance under the scheme on the occasion of construction of their own home. Applicable life insurance coverage shall also be provided for the Policy Holder.
3.2 Nominee
Nominee means the eligible nearest family member nominated by the Policy Holder under the scheme. In the event of the death of the Policy Holder, the Nominee may be eligible to receive applicable benefits related to the policy, subject to the applicable rules and conditions of the scheme. The Nominee may also be eligible to receive life insurance benefits subject to the terms, conditions, exclusions, required documents, and claim approval process of the relevant insurance policy.
4. Eligibility and Membership Conditions
The Awas Yojna shall be open to eligible persons belonging to all social categories, including General, OBC, SC/ST, and Minority categories. Separate groups may be maintained for each category in accordance with the applicable rules of the scheme.
A person seeking membership shall be required to complete the prescribed registration process, deposit the prescribed enrollment fee of ₹15,000/- per policy, and provide the required information and documents as specified by the Institution.
Membership shall become effective only after successful registration and approval by the Institution. The benefits of housing assistance under the scheme shall become applicable only after completion of 24 months from the date of successful registration and approval of membership, subject to fulfillment of all applicable conditions of the scheme.
The Policy Holder shall be required to deposit the prescribed assistance contribution of ₹500/- per month for one year from the date of registration.
The Policy Holder shall be required to provide correct and complete information and comply with all applicable registration, assistance contribution, document, and other requirements related to the scheme.
Eligibility for receiving housing assistance shall become applicable only when the Policy Holder undertakes eligible construction of their own home after completion of the prescribed 24-month waiting period, subject to fulfillment of all other applicable terms and conditions of the scheme.
The Policy Holder shall inform the Institution about the proposed construction of their home at least 30 days before commencement of the construction work and shall comply with the requirements applicable to housing assistance.
The Institution shall have the right to verify the information and documents submitted by the Policy Holder and to approve, reject, suspend, or terminate the membership where applicable eligibility or membership conditions are not fulfilled.
5. How the Scheme Works
Awas Yojna operates on the principle of mutual financial support among the members participating in the scheme. The working mechanism of the scheme shall be as follows:
An eligible person joins the scheme by completing the prescribed registration process, depositing the applicable enrollment fee, and obtaining membership approval from the Institution.
The Policy Holder shall deposit the prescribed assistance contribution of ₹500/- per month for one year from the date of registration.
After completion of the prescribed 24-month waiting period from the date of successful registration and membership approval, the Policy Holder may become eligible for housing assistance in relation to the construction of their own home under the scheme.
When an eligible Policy Holder constructs their own home under the scheme, all Policy Holders participating in the scheme shall be required to deposit the prescribed ₹500/- housing assistance contribution within the prescribed period.
The assistance contributions received from eligible members shall be used as the basis for providing housing assistance to the eligible Policy Holder on the occasion of construction of their own home, subject to the applicable rules and conditions of the scheme.
After completion of the prescribed 24-month waiting period, the housing assistance amount payable to the eligible Policy Holder shall be determined based on the total assistance contribution received from the members participating in the scheme. After deduction of the applicable 20% institutional charges from the total assistance contribution received, the remaining amount shall be provided to the eligible Policy Holder as housing assistance.
Calculation of Housing Assistance Amount:
Total Active Members × ₹500/- = Total Assistance Contribution Received
Total Assistance Contribution Received − 20% Institutional Charges = Net Housing Assistance Payable
The Policy Holder shall inform the Institution about the construction of their home at least 30 days before commencement of construction work and shall submit the required assistance contribution and documents within the prescribed period.
6. Registration Process
A person wishing to join Awas Yojna shall apply for membership through the form or registration process prescribed by the Institution.
The applicant shall be required to provide complete and correct information relating to the Policy Holder and Nominee, along with all documents and information required by the Institution for registration and verification.
The applicant shall deposit the prescribed enrollment fee of ₹15,000/- per policy and fulfill other applicable payment or assistance contribution requirements under the scheme.
The Institution shall verify the information and documents submitted by the applicant and may request additional information or documents wherever required.
Membership shall be considered valid only after successful completion of the registration process and approval of membership by the Institution.
After approval of membership, a Membership Certificate containing the relevant membership and scheme details shall be issued to the Policy Holder. The Policy Holder should receive the Membership Certificate within 15 days from the date of registration.
If the Membership Certificate is not received within the prescribed period, the Policy Holder may seek assistance through the concerned agent, the designated helpline number of the Institution, or the official website of the Institution.
7. Eligibility for Home Construction
The Policy Holder may be eligible to receive housing assistance under the scheme on the occasion of construction of their own home.
The Policy Holder shall provide the required information relating to the construction of their home in accordance with the procedure prescribed by the Institution.
Housing assistance shall be applicable only to a Policy Holder whose membership is duly registered and verified under the scheme.
The construction of the Policy Holder's home shall become eligible for housing assistance under the scheme only when such construction takes place after completion of 24 months from the date of successful registration and approval of membership.
The Policy Holder shall submit the information and supporting documents relating to the construction of the home as required by the Institution for verification and processing of housing assistance.
The Institution may verify the identity, membership, home construction, and other eligibility-related documents of the Policy Holder before approving the applicable housing assistance.
8. Conditions for Receiving Housing Assistance
Housing assistance under Awas Yojna shall be provided only when all applicable conditions specified below have been fulfilled:
The Policy Holder's membership must have been successfully registered and approved, and at least 24 months must have been completed from the date of such registration and approval.
The home construction must be undertaken by the Policy Holder for their own home and the relevant details must correspond with the records of the Institution and the documents submitted.
The Policy Holder shall inform the Institution about the proposed home construction at least 30 days before commencement of construction work and submit the required information and supporting documents within the prescribed period.
After receiving information regarding construction of the home by a Policy Holder, all Policy Holders participating in the scheme shall deposit the prescribed ₹500/- housing assistance contribution within the prescribed period.
All applicable membership requirements, assistance contributions, documents, verification requirements, and other prescribed conditions relating to the scheme must have been fully complied with.
Before proceeding with the assistance process, the Institution shall verify the eligibility of the Policy Holder, the proposed home construction, and the documents submitted.
Where housing assistance becomes payable, the applicable assistance amount shall be determined according to the rules of the scheme and the collected assistance contributions. 20% of the total collected housing assistance contribution shall be deducted as institutional charges, and the remaining eligible amount shall be provided in accordance with these Terms and Conditions.
The housing assistance amount shall be calculated on the basis of the assistance contributions received from active members at the relevant time:
Total Active Members × ₹500/- = Total Assistance Contribution Received
Total Assistance Contribution Received − 20% Institutional Charges = Net Housing Assistance Payable
Failure to complete any mandatory assistance contribution, notification, document, or other applicable requirement within the prescribed time may result in the assistance amount being delayed, withheld, or rejected, or may result in termination of membership in accordance with these Terms and Conditions.
9. Housing Assistance Amount and Assistance Contribution
The Policy Holder shall deposit the prescribed assistance contribution of ₹500/- per month for one year from the date of registration.
When any Policy Holder constructs their own home under the scheme, each participating Policy Holder shall deposit a ₹500/- housing assistance contribution. The prescribed contribution shall be deposited within the time period specified under these Terms and Conditions.
The housing assistance amount shall be determined on the basis of the applicable rules of the scheme and the housing assistance contributions received from participating members for the eligible Policy Holder's home construction.
After completion of the prescribed 24-month waiting period, the assistance amount payable for eligible home construction shall be determined based on the total assistance contributions received from active members at the relevant time.
20% of the total housing assistance amount collected for the eligible home construction shall be deducted as institutional charges. The remaining amount shall constitute the net housing assistance payable under the applicable rules and conditions of the scheme.
After receiving notification regarding construction of a home by a Policy Holder, all Policy Holders shall deposit the prescribed ₹500/- housing assistance contribution within the prescribed period. Failure to deposit the required contribution within the prescribed time may result in withholding or rejection of the housing assistance and membership may be terminated at the discretion of the Institution.
All payments and assistance contributions made under the scheme shall be subject to the applicable payment rules, timelines, and other conditions prescribed by the Institution.
10. Housing Assistance Payment Process
The Policy Holder shall inform the Institution about the proposed construction of their home at least 30 days before commencement of construction work and submit all required information and supporting documents within the prescribed period.
Before approving housing assistance, the Institution shall verify the membership and eligibility of the Policy Holder, details relating to the home construction, applicable assistance contribution, and submitted documents.
After receiving notification regarding the home construction by the Policy Holder, all participating Policy Holders shall deposit the prescribed ₹500/- housing assistance contribution. The assistance process shall proceed only after fulfillment of the applicable contribution and other requirements.
After successful completion of verification and approval, the applicable housing assistance amount for the eligible home construction shall be determined according to the rules of the scheme and the collected assistance contributions.
20% of the total collected housing assistance amount shall be deducted as institutional charges, and the remaining eligible amount shall be payable as housing assistance.
The approved assistance amount shall generally be provided to the Policy Holder through a payment method prescribed or approved by the Institution. In the event of the death of the Policy Holder, the applicable benefit may be provided to the eligible Nominee, subject to fulfillment of the applicable conditions and verification requirements.
If the eligibility requirements, prescribed assistance contribution, documents, verification, or other applicable conditions are not fulfilled, the Institution may withhold, postpone, or reject the housing assistance amount.
Actual payment shall be made only after completion of the applicable verification and approval process and shall be subject to the provisions of these Terms and Conditions.
11. Rights of the Nominee
The Nominee must be an eligible nearest family member of the Policy Holder, and their details must be duly registered in the records of the scheme.
Nomination alone shall not create an automatic or unconditional right to receive any benefit. The Nominee shall become eligible to receive applicable benefits only after fulfillment of the conditions prescribed under the scheme and, where applicable, the relevant insurance policy.
In the event of the death of the Policy Holder, the eligible Nominee may receive applicable benefits related to the policy, subject to fulfillment of the eligibility, membership, assistance contribution, document, verification, and other applicable requirements of the scheme.
The Nominee shall submit proof of death of the Policy Holder, identity proof, proof of relationship with the Policy Holder, and other documents and information prescribed by the Institution for processing the applicable benefit.
In the event of the death of the Policy Holder, any applicable benefit payable to the Nominee shall be determined and provided in accordance with the rules and conditions of the scheme, applicable deductions, and verification requirements.
The Nominee may also be eligible to receive the applicable life insurance benefit in the event of the death of the Policy Holder. Such benefit shall be entirely subject to the terms, conditions, exclusions, eligibility requirements, required documents, and claim approval process of the relevant third-party life insurance policy.
The approval of a third-party life insurance claim or determination of the claim amount shall not be made by the Institution. The final insurance benefit shall be determined and provided in accordance with the relevant insurance policy and the decision of the concerned insurance provider.
If the Nominee fails to fulfill applicable requirements or is found ineligible, the relevant benefit may be withheld or rejected in accordance with the applicable rules and conditions.
12. Required Documents
For registration and verification under Awas Yojna, the Policy Holder shall be required to submit the following documents:
12.1 Policy Holder
Recent Photograph
Aadhaar Card
Bank Passbook
12.2 Nominee
Recent Photograph
Aadhaar Card
Bank Passbook
Documents Required for Housing Assistance
For processing housing assistance, the Policy Holder or, where applicable, the eligible Nominee shall submit the documents required by the Institution for verification of home construction, identity, eligibility, and other applicable conditions of the scheme.
The Institution may require additional documents, declarations, certificates, or other supporting information wherever necessary for verification, processing, or approval of housing assistance.
All documents submitted by the Policy Holder or Nominee must be valid, correct, complete, and genuine. Submission of false, forged, altered, or misleading documents may result in rejection of the application or assistance and termination of membership in accordance with these Terms and Conditions.
13. Claim / Housing Assistance Request Process
The Policy Holder shall notify the Institution about the proposed construction of their home at least 30 days before commencement of construction work through the prescribed channel or assistance request process.
The Policy Holder shall submit, along with the prescribed assistance application/request, all required documents and information relating to the Policy Holder, Nominee, and proposed home construction.
After notification of the home construction, all participating Policy Holders shall deposit the prescribed ₹500/- housing assistance contribution within the prescribed period. The assistance request shall proceed only after fulfillment of the required contribution and other applicable conditions.
In the event of the death of the Policy Holder before becoming eligible for housing assistance, the Nominee may submit a request for applicable benefits, subject to fulfillment of applicable eligibility and document requirements.
The Institution shall examine and verify the application, documents, membership status, assistance contribution records, home construction details, and other relevant information for determining eligibility for housing assistance.
Where required for verification and processing of the housing assistance request, the Institution may require the Policy Holder or, where applicable, the Nominee to submit additional documents, information, declarations, or explanations.
The housing assistance request shall proceed only after the applicable verification and approval process has been satisfactorily completed. Submission of an application or documents alone shall not constitute approval of assistance or create an automatic or unconditional right to receive assistance.
If the applicable eligibility conditions, assistance contribution, documents, verification requirements, or other terms and conditions of the scheme are not fulfilled, the Institution may reject, postpone, or withhold the housing assistance request.
14. Verification and Approval
Before approving any housing assistance, the Institution shall verify the information, documents, membership records, assistance contribution records, and other relevant details submitted by the Policy Holder or, where applicable, the Nominee.
The Institution may verify the identity and eligibility of the Policy Holder and Nominee, their relationship, membership status, assistance contribution history, and eligibility for the proposed home construction and housing assistance under the scheme.
Where necessary for completing the verification process, the Institution may require the Policy Holder or Nominee to submit additional documents, information, declarations, or explanations.
All documents and information submitted for verification must be genuine, correct, complete, and valid. Any discrepancy, incorrect information, forged document, or concealment of a material fact may result in rejection of the assistance request and suspension or termination of membership in accordance with these Terms and Conditions.
Housing assistance shall be approved only when the Institution is satisfied that the applicable eligibility, membership, assistance contribution, document, and other requirements of the scheme have been fulfilled.
Approval of the assistance request may be communicated through the communication channel prescribed by the Institution. If the required conditions or verification requirements are not satisfactorily fulfilled, the Institution may postpone or reject the assistance request.
Verification and approval of housing assistance by the Institution shall be limited to the benefits provided under this scheme. Any life insurance claim shall be separately assessed and approved by the concerned third-party insurance provider in accordance with its applicable insurance policy.
15. Waiting Period and Membership Period
The membership of the Policy Holder shall become effective only after successful registration and approval by the Institution.
Housing assistance benefits under Awas Yojna shall not be available immediately after registration. The Policy Holder shall be required to complete a 24-month waiting period from the date of successful registration and approval of membership.
The construction of the Policy Holder's home shall become eligible for housing assistance under the scheme only when the construction takes place after completion of the prescribed 24-month waiting period and all other applicable conditions of the scheme have been fulfilled.
The Policy Holder shall deposit the prescribed ₹500/- per month for one year from the date of registration. Completion of this contribution period alone shall not reduce or end the applicable 24-month waiting period.
After completion of the 24-month waiting period, the Policy Holder may become eligible to receive housing assistance subject to fulfillment of the prescribed assistance contribution, documents, verification, and other applicable requirements of the scheme.
Applicable insurance coverage, including its commencement, continuation, validity, renewal, and termination, shall be separately governed by the terms and conditions of the relevant third-party life insurance policy.
16. Pre-existing Condition / Prior Event
Any illness, medical condition, disability, or other related condition existing in the Policy Holder before registration shall be subject to the applicable terms, conditions, exclusions, and eligibility provisions of the relevant third-party life insurance policy.
If the Policy Holder has a pre-existing illness or medical condition and subsequently dies due to the same condition, the applicable life insurance benefit shall not be payable in respect of such death, and the applicable terms and conditions of the relevant insurance policy shall apply.
The existence of a pre-existing condition or non-availability of an insurance benefit due to such condition shall, by itself, not affect eligibility for housing assistance on the occasion of eligible construction of the Policy Holder's home, provided all applicable conditions of Awas Yojna have been fulfilled.
Any pre-registration condition or event that is required to be disclosed under the relevant insurance policy must be disclosed correctly. Concealment of material information may affect insurance coverage or claim eligibility.
17. Multiple Housing Assistance / Multiple Benefits
Under Awas Yojna, housing assistance shall be payable only once on the occasion of each Policy Holder's eligible construction of their own home.
No Policy Holder or Nominee shall be entitled to claim or receive housing assistance more than once for the same home construction.
If a Policy Holder subsequently becomes eligible for another eligible home construction in accordance with the rules of the scheme, such assistance may be considered separately subject to the applicable eligibility, waiting period, assistance contribution, and other terms and conditions of the scheme.
No duplicate or additional benefit shall be payable on the basis of multiple applications, claims, or requests for the same home construction.
18. Circumstances of Ineligibility
The Policy Holder or Nominee may become ineligible for applicable benefits under the scheme in the following circumstances:
The Policy Holder does not fulfill the eligibility, membership, or 24-month waiting period requirements of the scheme.
The prescribed assistance contribution or payment is not deposited within the applicable period.
The details relating to the home construction do not correspond with the information recorded in the Institution's records or the Policy Holder is not duly registered under the scheme.
Required documents or information are not submitted, or the submitted documents are found to be false, forged, invalid, incomplete, or misleading.
Any material information is intentionally concealed or incorrect information is provided during registration, verification, or the housing assistance process.
The Policy Holder or Nominee fails to cooperate with the Institution's verification or approval process or fails to fulfill any mandatory requirement of the scheme.
The housing assistance request is found to be a duplicate, fraudulent, or otherwise ineligible claim.
Membership has been suspended or terminated in accordance with these Terms and Conditions before the housing assistance becomes payable.
19. Incorrect Information and Fraud
The Policy Holder and Nominee shall be required to provide correct, accurate, complete, and genuine information and documents at the time of registration and throughout their membership in the scheme.
Submission of false, misleading, forged, altered, or fraudulent information or documents, or intentional concealment of any material fact, shall constitute a violation of these Terms and Conditions.
If such information or documents are discovered during verification or after payment of housing assistance, the Institution may reject, withhold, suspend, or recover the relevant housing assistance amount and may suspend or terminate membership.
Housing assistance obtained through fraud, misrepresentation, or concealment of material facts may be recovered from the concerned person, without affecting any other rights or remedies available to the Institution under applicable law.
If incorrect or fraudulent information affects a third-party life insurance claim, such matter shall be subject to the terms and conditions of the relevant insurance policy and the applicable decision of the insurance provider.
20. Cancellation / Termination / Completion of Membership
The Policy Holder may request cancellation of their membership by submitting a written request to the Institution in accordance with the prescribed procedure.
The Institution may suspend or terminate membership in the following circumstances:
Failure to deposit any mandatory assistance contribution or payment within the prescribed time;
Submission of false, misleading, forged, or fraudulent information or documents;
Failure to fulfill the eligibility, document, verification, or other mandatory requirements of the scheme; or
Violation of any material provision of these Terms and Conditions.
If, after verification, the Institution determines that the Policy Holder is not eligible to participate in the scheme, the Institution may terminate the membership.
If membership is terminated before the Policy Holder becomes eligible for housing assistance, the Policy Holder shall not be eligible to claim housing assistance on the basis of the terminated membership.
Completion of Membership: After successful provision of the applicable housing assistance on the occasion of the eligible construction of the Policy Holder's home, the relevant policy shall be considered completed and closed. Thereafter, all benefits and facilities available under Awas Yojna shall cease and the Institution shall have no further obligation to provide any additional benefit or assistance in relation to the completed policy, provided that the Policy Holder and Nominee have complied with all applicable Terms and Conditions of the scheme and no fraud, misrepresentation, or concealment of material facts has been established.
After completion of the policy as stated above, the Institution shall not demand or recover any additional amount from the Policy Holder or Nominee in relation to the completed policy, except where recovery is permitted under these Terms and Conditions due to fraud, misrepresentation, concealment of material facts, or any other unlawful act.
If at any stage it is established that the Policy Holder or Nominee obtained housing assistance by submitting false or forged documents, providing incorrect or misleading information, concealing material facts, committing fraud, or through any other unlawful means, the Institution shall have the right to cancel the relevant benefit and recover the amount wrongfully paid.
In case of housing assistance obtained fraudulently or wrongfully, the Institution shall have the right to recover the wrongly paid assistance amount together with applicable interest, costs, and expenses and to take appropriate legal action or other remedies available under applicable law.
Termination or completion of membership shall not affect any right or obligation that arose before the effective date of such termination or completion, including any amount legally recoverable by the Institution under these Terms and Conditions.
Any life insurance coverage associated with the membership shall be separately governed by the terms and conditions of the relevant third-party life insurance policy, including provisions relating to cancellation, termination, continuation, and validity of the insurance coverage.
21. Death of the Policy Holder
In the event of the death of the Policy Holder before becoming eligible for housing assistance, the registered Nominee may proceed with the applicable benefit process and may receive eligible benefits, subject to fulfillment of the applicable eligibility, waiting period, assistance contribution, document, verification, and other conditions of the scheme.
For processing the applicable benefit, the Nominee shall submit the death certificate, identity proof, proof of relationship, and other required documents prescribed by the Institution.
In the event of the death of the Policy Holder, any housing assistance claim shall be considered subject to the applicable eligibility, membership, waiting period, assistance contribution, document, and verification requirements of the scheme.
In the event of the death of the Nominee, the Policy Holder may request registration of another eligible nearest family member as the new Nominee, subject to the applicable rules and verification requirements.
Any life insurance benefit payable due to the death of the Policy Holder shall be payable to the eligible Nominee only in accordance with the terms, conditions, exclusions, required documents, and claim approval process of the relevant third-party life insurance policy.
The death of the Policy Holder or Nominee alone shall not create any other or additional benefit beyond the benefits expressly provided under the scheme or applicable insurance policy.
22. Change of Nominee / Beneficiary
The Policy Holder may request a change of Nominee by submitting a written request to the Institution in accordance with the prescribed procedure and subject to applicable rules and verification requirements.
The new Nominee must be an eligible nearest family member of the Policy Holder and shall be required to provide prescribed identity, relationship, and other supporting documents.
Any change of Nominee shall become effective only after verification and approval by the Institution and necessary modification of the official membership records.
A change of Nominee shall not affect any benefit or claim that was duly approved or paid before the effective date of the change.
In the event of the death of the existing Nominee, the Policy Holder may request a change of Nominee in accordance with the applicable procedure.
For any life insurance benefit, the Nominee shall be determined in accordance with the requirements of the relevant insurance policy and insurance provider. Any change of Nominee under such insurance policy shall be carried out separately according to the procedure prescribed by the concerned insurance provider.
The Institution shall not be responsible for any delay, rejection, or non-payment of an insurance claim caused by failure to update the Nominee details with the concerned insurance provider.
23. Suspension / Rejection of Housing Assistance
If the Policy Holder or Nominee fails to fulfill the applicable eligibility, membership, assistance contribution, document, verification, or other requirements of the scheme, the Institution may suspend, withhold, postpone, or reject the housing assistance request.
If the prescribed ₹500/- housing assistance contribution is not deposited within the prescribed period or the Policy Holder does not provide notification regarding the home construction within the prescribed period, the housing assistance may be withheld or rejected.
If the home construction takes place before completion of the prescribed 24-month waiting period or does not fulfill the other eligibility conditions of the scheme, the housing assistance may be rejected.
If the submitted documents or information are found to be false, forged, incomplete, invalid, misleading, or inconsistent with the records of the Institution, the Institution may withhold or reject the housing assistance.
If additional documents, information, explanations, or verification requested by the Institution are not submitted within the prescribed time, the housing assistance may be withheld.
Upon confirmation of fraud, misrepresentation, concealment of material facts, or any other unlawful activity, the Institution shall have the right to reject the housing assistance, cancel the relevant benefit, and recover any amount already paid together with applicable interest and costs, subject to these Terms and Conditions and applicable law.
Submission of an application for housing assistance or completion of required documents alone shall not create any automatic or unconditional right to receive housing assistance. Payment shall be made only after satisfactory verification and approval by the Institution.
24. Accuracy of Information and Documents
The Policy Holder and Nominee shall be required to provide correct, accurate, complete, valid, and updated information and documents at the time of registration and whenever required by the Institution.
All personal, identity, relationship, banking, home construction, and other information submitted to the Institution must correspond with the relevant official records and documents.
The Policy Holder shall immediately inform the Institution of any change, error, or discrepancy in the information or documents submitted.
If any information is found to be incomplete, incorrect, invalid, or inconsistent, the Institution may require clarification, correction, or updated documents.
Any false, forged, altered, misleading, or materially incorrect information or document may result in suspension or rejection of housing assistance, termination of membership, and recovery of any amount wrongly paid, subject to these Terms and Conditions and applicable law.
25. Right to Amend the Scheme
The Institution reserves the right, subject to applicable law, to periodically amend, modify, change, or update the rules, terms, assistance contribution, housing assistance process, eligibility requirements, or other provisions of the scheme.
Notice of any such amendment shall be provided to the Policy Holder through the communication channels prescribed by the Institution and the amendment shall become effective from the date specified in the notice.
No amendment shall affect any duly approved and paid benefits before the effective date of such amendment.
Any change in the terms, coverage, premium, exclusions, or benefits of a third-party life insurance policy shall be determined by the relevant insurance provider and applicable insurance policy and shall not be considered an amendment to the scheme by the Institution.
26. Exceptional Circumstances
The Institution shall not be responsible for any delay, suspension, or inability to process or pay housing assistance due to circumstances beyond its reasonable control, including natural disasters, pandemics, war, riots, government restrictions, legal or regulatory orders, strikes, technical failures, banking disruptions, or other unforeseen circumstances.
If the housing assistance process or payment is affected due to such circumstances, the Institution may temporarily postpone or suspend the relevant process until normal operations are restored or a reasonable alternative arrangement becomes available.
After the exceptional circumstances cease, the Institution shall make reasonable efforts to resume the housing assistance process as soon as practicable and complete payment of eligible housing assistance.
No valid benefit shall be rejected solely on the basis of an exceptional circumstance without reasonable cause, and all assistance shall remain subject to these Terms and Conditions and applicable law.
27. Dispute Resolution
Any dispute, complaint, or disagreement relating to the scheme shall first be submitted to the Institution in writing for resolution.
The Policy Holder or Nominee shall provide the relevant policy details, facts, documents, and necessary supporting information for examination of the dispute.
The Institution shall review the dispute and make reasonable efforts to resolve it in a fair manner and within a reasonable period in accordance with these Terms and Conditions.
If the dispute cannot be resolved through the Institution's internal process, the concerned party may seek an appropriate legal remedy before the competent authority or court having jurisdiction in accordance with applicable law.
No provision of these Terms and Conditions shall deprive the Policy Holder, Nominee, or any other eligible person of any statutory right or legal remedy available under applicable law.
Any dispute relating to a third-party life insurance policy or insurance claim shall be resolved in accordance with the complaint, claim, and dispute resolution process prescribed by the concerned insurance provider and applicable law.
28. Governing Law and Jurisdiction
All matters relating to or arising from these Terms and Conditions, membership, and Awas Yojna shall be governed by and interpreted in accordance with the laws applicable in India.
Any dispute or legal matter relating to the scheme shall be subject to the jurisdiction of the competent courts having jurisdiction over the registered office of the Institution, subject to applicable law.
No provision of these Terms and Conditions shall deprive the Policy Holder, Nominee, or any other eligible person of any mandatory right, legal remedy, or protection available under applicable Indian law.
For matters relating to any third-party life insurance policy or insurance claim, the terms and conditions of the applicable insurance policy of the concerned insurance provider, along with applicable insurance laws and regulations, shall apply.
29. Third-Party Life Insurance Benefit
Under Awas Yojna, the Policy Holder may be provided the benefit of a life insurance policy subject to applicable eligibility requirements. The selected life insurance facility shall be subject to the rules, terms, conditions, exclusions, required documents, and claim approval process of the concerned insurance provider.
All benefits under the life insurance policy shall be subject to the terms, conditions, exclusions, required documents, and claim approval process of the relevant insurance policy. The actual amount payable shall be limited to the amount approved under the relevant insurance policy.
The Institution shall bear the applicable premium of the life insurance policy for the first one year on behalf of the Policy Holder, where such insurance benefit is applicable under the scheme. After completion of the first year, if the Policy Holder wishes to continue the selected insurance policy, the applicable future premium shall be paid by the Policy Holder themselves, subject to the prevailing terms and conditions of the concerned insurance provider.
29.1 Life Insurance Policy
Under the Life Insurance Policy option, the Policy Holder shall be provided insurance coverage of up to ₹1,00,000/-, subject to the terms and conditions of the applicable insurance policy.
In the event of the death of the Policy Holder before completion of 60 years of age, the registered Nominee may receive a life insurance benefit of up to ₹1,00,000/-, subject to the applicable terms, conditions, exclusions, required documents, and claim approval process of the relevant life insurance policy.
After the Policy Holder completes 60 years of age, the applicable life insurance coverage under this scheme shall no longer remain valid, and the terms and conditions of the relevant insurance policy shall apply.
In the event of death caused by a pre-existing illness or medical condition, the insurance benefit shall be subject to the applicable terms and conditions of the relevant insurance policy and the applicable insurance benefit shall not be payable in such circumstances.
30. Contact and Grievance Redressal
The Policy Holder, Nominee, or any other eligible participant may contact the Institution for any question, assistance request, complaint, or clarification relating to the scheme.
Any complaint or issue should be submitted through the official contact channels prescribed by the Institution along with the relevant policy/membership details and supporting documents wherever required.
The Institution shall receive and review the complaint and make reasonable efforts to provide an appropriate response or resolution within a reasonable period.
If additional information or documents are required for resolution of the complaint, the complainant shall submit them within the prescribed period to facilitate timely resolution.
For assistance relating to the Membership Certificate, if the certificate is not received within 15 days of registration, the Policy Holder may contact the concerned agent or the Institution.
Any complaint or insurance claim relating to life insurance or any other third-party insurance policy should be submitted through the applicable complaint or claim process of the concerned insurance provider.
The Institution's contact details and grievance redressal channels may be updated from time to time. Members should use only the latest contact details officially published by the Institution.